Privacy policy

Last updated 11 November 2026

Who is responsible

Freezy Games LTD (the "controller") runs PLAYABLE AI. Privacy questions: support@freezygaming.com.

What we collect and why

• Purchase details. Our payment provider, our Merchant of Record, collects your payment details and handles billing; we never see your card. The payment provider shares with us what we need to provide the Service and support you: your name, email address, country and subscription status. Legal basis: performing our contract with you.
• License key. We store only a one-way hash of your key, never the key itself, together with whether it is active. For paid access we also store the payment provider's customer, subscription and transaction identifiers, subscription status and dates, and refund status. We do not store card details or copies of payment webhook bodies. Legal basis: contract.
• Usage data. For each search: the time, the search text, the number of results, which passages were returned and the hashed key. We use this to run the Service, enforce fair-use limits, prevent abuse and improve the knowledge base. Legal basis: contract and our legitimate interests.
• Your studio profile. Saved by your Claude as you work, so every new game starts in your style: your style preferences and short summaries of games you made. Only your own license key can read it, it is never shown to other subscribers or added to the shared knowledge base, and you can delete it anytime (ask your Claude to delete your profile). Legal basis: performing our contract with you.
• Your corner of picks. Saved by your Claude as you choose: the options you chose or turned down (notes, and images or sounds you attach), so your next game starts in your taste. Private to your license key, like your studio profile, and deleted when you ask. Legal basis: performing our contract with you.
• Feedback reports. When your Claude tells us a search missed, was wrong or helped, or describes a general technique it worked out: what you were trying to do, what went wrong and the fix (never your game's idea, story or art), with personal details removed and linked to your hashed key. Only our team reads them, to improve the knowledge base. Legal basis: our legitimate interests.
• Lessons you suggest. The text you choose to suggest, linked to your hashed key. Personal details are removed automatically. Legal basis: your choice to share (consent) and our legitimate interests.
• Website. We don't use advertising or analytics cookies. A necessary checkout cookie, lasting up to seven days, lets the browser that started a purchase collect its connector key securely. Like any website, our hosting provider processes your IP address to deliver pages and protect against attacks.

Who receives data

• Our payment provider (named at checkout and on your receipt), our Merchant of Record, for payments, taxes, receipts and subscription management, under its own privacy policy.
• Cloudflare, which hosts the Service and its database.
• Google Fonts and Epic Games' image servers, from which your browser loads the website's font and island pictures; they receive your IP address.
• Professional advisers and authorities, where the law requires it.

We don't sell personal data. Some of these providers process data outside your country; they protect it with standard contractual safeguards.

How long we keep it

Search logs: 90 days. Daily usage counters: 32 days. Which passages each key received: 180 days. Subscription identifiers, access dates and refund or revocation status: while active and afterwards as needed to enforce ended access and handle support; payment-event metadata: 90 days. Checkout browser records expire after seven days and are removed after one additional day. Studio profile and corner: until you delete them or ask us to (turned-down picks: 90 days). Feedback reports: 180 days. Suggested lessons: 180 days, or as long as they are part of the knowledge base. Purchase records held by our payment provider: as long as tax law requires.

Your rights

You can ask to access, correct or delete your data, to object to or restrict its use, or to receive a copy of it. Email support@freezygaming.com; we answer within one month. You can also complain to your local data protection authority.

Security

Data travels over HTTPS. License keys are stored only as hashes, access to admin tools is restricted, and the Service never stores payment details.