Refund policy

Last updated 11 November 2026

14-day money-back guarantee. If you're not happy with PLAYABLE AI for any reason, you can get a full refund within 14 days of your first payment. No questions asked.

How to request a refund

Our orders are processed by our payment provider, our Merchant of Record. Request a refund through the link in your receipt, or email us at support@freezygaming.com and we'll arrange it.

Cancelling

You can cancel your subscription anytime through the link in your receipt. You won't be charged again, and your access continues until the end of the month you've paid for.

This policy doesn't limit any refund or withdrawal rights you have under the consumer law where you live.