Terms of service

Last updated 11 November 2026

Who you're dealing with

PLAYABLE AI (the "Service") is provided by Freezy Games LTD ("we", "us"). By subscribing to or using the Service you agree to these terms. If you continue to use the Service after we change these terms, you accept the changed terms.

Our order process is conducted by our payment provider, an online reseller. It is the Merchant of Record for all our orders. Its name is on the checkout page and on your receipt. It provides all customer service inquiries and handles returns.

The Service

The Service is a searchable knowledge base about Unreal Editor for Fortnite (UEFN), Verse and Fortnite Creative, which you connect to your own Claude account as a custom connector. Your Claude searches it and receives short passages, which it uses to answer you and write code. The Service is fully automated software; it includes no consulting or human services.

You need your own Claude account. We are not affiliated with Anthropic or Epic Games, and we don't control how Claude or UEFN behave.

Your license key

Your subscription comes with a personal license key and connector URL. They are for you alone: don't share, publish or resell them. Each key has fair-use limits: currently 200 searches a day, and a limit on how many passages it hasn't received before it can get per day and per 30 days. Passages you've already received are never limited.

Acceptable use

You must not:

• use the Service for anything unlawful, fraudulent or for sending spam;
• copy, scrape or bulk-download the knowledge base, or use it to build a competing knowledge base or dataset;
• share or resell access, or try to get around limits or license checks;
• interfere with the Service's security or operation, for example with malware, probing or excessive automated requests;
• infringe anyone's intellectual property, including through lessons you share.

Intellectual property

We own the Service and the knowledge base. Your subscription gives you a personal, non-transferable right to use the passages you receive to build your own projects, including commercial Fortnite islands. Code you write with their help is yours.

Lessons you suggest

If you suggest a lesson through the Service, you give us a worldwide, royalty-free right to store it, edit it and use it in the knowledge base that all subscribers use. Don't include personal data, secrets or anything you don't have the right to share. We remove obvious personal details automatically, decide what to add, and may edit or remove anything added.

AI-generated answers

Answers and code are generated by your AI assistant, not by us, and may be wrong or incomplete. Review and test anything before you rely on it or publish it.

Payments and subscriptions

Subscriptions are billed monthly in advance by our payment provider and renew automatically until cancelled. You can cancel anytime through the link in your receipt; access continues until the end of the period you've paid for. Prices, taxes and billing are also governed by the payment provider's buyer terms, shown at checkout. Refunds are covered by our refund policy.

Availability and liability

We work to keep the Service running and accurate, but we don't guarantee that it will be uninterrupted, error-free or suitable for a particular purpose. To the extent the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses. Nothing in these terms limits rights you have under consumer protection law.

Suspension and termination

We may suspend or end your access if you materially breach these terms, if payment fails, for security or fraud reasons, or for repeated or serious violations. You can stop using the Service and cancel at any time.

Governing law

These terms are governed by the laws of the place where the seller is established, without affecting any mandatory consumer rights where you live.

Contact

Freezy Games LTD. Email: support@freezygaming.com.